Hi Khaby Users, Please read it carefully.. 1st. If anyone is looking for refund cause of twice charge, freezing, buffering or cutting then feel free to ask us on open support ticket section instead of reporting problem to PayPal or Bank. We are here to resolve your problem instead of them. We are more then happy to give you full refund for the service but you have to open support ticket with your account details. If you report problem to PayPal or Bank then they might close your account so wait for our reply on refund.